Privacy Policy (UK GDPR Compliant):

The Lilly Adult Day Care Service - Privacy Policy

1. Introduction:

The Lilly Adult Day Care Service ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy describes how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Data Controller:

The Lilly Adult Day Care Service is the data controller responsible for your personal data.
3. Information We Collect:

We may collect the following types of personal data:
Personal identification information (e.g., name, date of birth, address, contact details).
Medical and health information (e.g., medical conditions, medications, dietary requirements).
Emergency contact details.
Financial information (e.g., payment details).
Information related to care needs and preferences.
Website usage data (e.g., IP address, cookies).
4. Lawful Basis for Processing:

We process your personal data on the following lawful bases:
Consent: Where you have given clear consent.
Contract: Where processing is necessary for a contract with you.
Legal obligation: Where processing is necessary to comply with the law.
Vital interests: Where processing is necessary to protect someone’s life.
public task: When processing is necessary for the performance of a task carried out in the public interest.
Legitimate interests: When processing is necessary for our legitimate interests.
5. How We Use Your Information:

We use your personal data for the following purposes:
Providing adult day care services.
Managing and administering your care.
Communicating with you and your emergency contacts.
Processing payments.
Complying with legal and regulatory obligations.
To safeguard vulnerable adults.
6. Data Sharing:

We may share your personal data with:
Healthcare professionals (e.g., GPs, nurses).
Local authorities and regulatory bodies.
Emergency services.
Payment processors.
Only when absolutely necessary.
7. Data Security:

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.  
8. Data Retention:

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal and regulatory requirements.  
9. Your Rights:

You have the right to:
Access your personal data.
Rectify inaccurate data.
Erase your data (the "right to be forgotten").
Restrict processing.  
Data portability.
Object to processing.
Withdraw consent.
To complain to the information commissioners office.
10. Cookies:

Our website uses cookies. Please refer to our cookie policy for more information.
11. Contact Us:

If you have any questions or concerns about this policy, please contact us at: info@thelillyadultdaycareservice.co.uk